Seven Roads

About

Terms and Conditions

At Seven Roads Media, we have established guidelines to ensure that expectations are properly set and understood by both parties. By ordering services from Seven Roads Media, the client agrees to the Service Agreement outlined below, which applies to all video and photography needs. These guidelines are in place to ensure that we, as Seven Roads Media, are able to provide a smooth and efficient service and that the client is able to receive the desired outcome.

Referral Program: Give $50. Get $50.

Refer an agent who has never booked with Seven Roads Media, and they’ll receive a $50 credit toward their first booking. Once their first appointment is completed and paid, we’ll add a $50 credit to your account for a future booking.

Referral credits:

* Have no cash value
* Are nontransferable
* May not be combined with other promotions, discounts, or referral credits
* Must be used in full on a single booking
* Apply only to new Seven Roads Media clients
* Do not expire
* Are limited to one referred-agent credit per new client

There is no limit to how many agents you can refer. Seven Roads Media reserves the right to update or discontinue the referral program at any time. Any credits already earned will remain available.

Scheduling: Appointments can be scheduled through our online booking system. Our team will make every effort to schedule appointments at the most favorable time of day, taking into consideration weather conditions. However, ultimately, it is the responsibility of the client to ensure favorable conditions at the scheduled time. Seven Roads Media reserves the right to modify or reschedule appointments as necessary to best serve our client network. In such cases, proper notice will be given through phone, text, or email.

Weather Conditions: Clients may cancel or postpone a scheduled shoot due to adverse weather conditions without incurring cancellation fees. We will make every effort to reschedule at a favorable time, but due to pre-existing appointments, we cannot guarantee an appointment on the following day or the same photographer's availability. Clients should notify us as soon as possible about weather-related cancellations to help us manage our schedule effectively. We appreciate your understanding and cooperation in these circumstances.

Travel and Parking Fees:

Seven Roads Media strives to keep travel costs as low as possible for our clients. There is no travel charge for locations within 15 miles (one way) of our photographer’s starting point. For listings located beyond 15 miles, a one-way travel fee of $0.70 per mile will be applied for the entire distance, not just the miles beyond 15.

Travel is calculated based on the starting location of the assigned photographer — either their residence or the Seven Roads Media office in Springfield, Massachusetts — whichever results in the lowest total cost for the client. Our scheduling team plans routes carefully to ensure travel time and expenses are minimized.

If parking fees are required at the shoot location, the most cost-effective option will be selected, and the exact amount will be added to your invoice.

Payment Terms: Full payment for media must be made upon delivery at the time of download. Payment is required to unlock the media in the property gallery for download. Brokerage partners may be eligible for scheduled invoices. Payments that are overdue may be subject to a $25 per week late fee at the discretion of Seven Roads Media. Payments that are overdue for more than one month may also be subject to an additional $100 per month or a 10% per month late fee at the discretion of Seven Roads Media. Our standard turnaround time begins at the end of the appointment, and turnaround time for video is between 48 to 72 hours. Turnaround time for 2D Floor Plans, 3D Tours, and enhanced editing is typically less than 48 hours.

Cancellations and Rescheduling: Seven Roads Media understands that unforeseen circumstances may arise and we strive to be as flexible as possible with rescheduling appointments. However, cancellations and postponements with less than 24 hours' notice will incur a fee equal to 25% of the total invoice. Appointments that are missed without prior notification, or "no-shows," will also be subject to a fee equal to 25% of the total invoice. "No-show" is defined as 20 minutes past the scheduled appointment time.

Photography and Filming: Seven Roads Media reserves the right to exercise creative liberty in the composition and selection of shots, including the number of photos per room, unless otherwise specified by the client in advance. If additional photos, including changes in angle, are requested, an additional fee for a second visit to the property may apply.

Return Trips and Split Sessions:
Seven Roads Media will complete all media during the originally scheduled appointment unless otherwise arranged in advance. If a client requests to split services (for example, exterior photos on one day and interiors on another) or if part of the property is not ready at the scheduled time, a return trip fee of $79 will apply.
Return trips are scheduled based on availability and subject to standard travel charges. Weather-related split sessions (such as waiting for better exterior conditions) are permitted but will be billed as a separate appointment unless otherwise approved in writing.

Liability and Insurance: Seven Roads Media is covered under a $2 Million general business liability policy that can be provided upon request or written for a specific job, Client, or agency. Our drone operators are licensed by the FAA. Our team may use their discretion to determine if a job poses any safety risks due to weather conditions, proximity to airports, or other factors and reserve the right to refuse service if necessary. If one or more of the provisions contained in the Agreement is found to be invalid, illegal or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions shall not be affected. Such provisions shall be revised only to the extent necessary to make them enforceable.

Property Preparation: To ensure a smooth and efficient photography or filming session, please ensure that the property is ready for our arrival. You will have received a "Home Prep Guide” with your appointment confirmation. It is your responsibility to communicate with the property owners and arrive 20-30 minutes prior to the scheduled appointment to turn on lights, declutter, remove cars from driveways, etc. A property that is not ready can cause delays for our busy creative crew.

Seven Roads Media is not responsible for moving, altering, or changing objects within the property. Our team may make minor adjustments at their discretion, but we do not provide furniture moving, home staging, or cleaning services. The property will be photographed or filmed "as-is" and we are not responsible for securing doors, windows, or other access points, turning off lights, or fireplaces before our departure.

Reshoot Fees: In the event that a reshoot is required due to, but not limited to, the property not being ready, changes to the decor, or additional photos/videos beyond the scope of the original work, a fee of $99 may be applied at the discretion of Seven Roads Media.

Asset Delivery: Seven Roads Media endeavors to deliver photography within 24 hours of the appointment time and real estate video production within 2-5 business days. Deliverables will be provided through our online platform or a Dropbox link. We highly suggest downloading and storing all your media assets, as we regularly purge media from our servers.

Storage and Deletion: In most cases, raw and unedited media will be permanently deleted six months after an appointment. Seven Roads HIGHLY suggests that clients download and store all assets, as we cannot guarantee media to be on file after 6 months.

Floor Plans: Floor plans and square footage estimates provided by Seven Roads Media are approximate. We do not guarantee the accuracy of measurements when producing floor plans. These plans are intended as an overview and not as a precise measuring tool. Our floor plans are artistic sketches of a home's layout, and we do not guarantee their accuracy. While we use third-party tools, we can ensure the quality and completeness of our floor plan services. Specifically, Zillow 3D Tours are subject to the terms and conditions set forth by Zillow and Floor Plans are accurate to 93-97% and should be used for illustrative purposes.

Refund Policy: Seven Roads Media does not offer refunds for any purchases. All sales are final and no money-back guarantees are provided. Canceled appointments that have been paid for may be eligible for credit on the client's account. This includes retainers. If you are unhappy with your media, please contact our office directly at (413) 414-5704.

Photography Revisions: Our pricing includes an editing fee which covers standard retouching. Additional photoshop editing will incur a fee of $10 per photo.

Video Revisions: The final versions of videos submitted are considered final and revisions will not be accepted unless an error has been made on our part. Errors may include misspelled wording, the wrong address, etc. Music choices are also final. If the client has requested that we choose the music, we will not be held responsible if they are not satisfied with the selection. Any changes made after the final video has been sent will be subject to a charge of $75 per hour.

Asset Rights and License: All services produced by Seven Roads Media, as well as any rights related to them, including copyrights and ownership rights, remain the sole and exclusive property of Seven Roads Media. This license grants the client a limited, non-transferable right to publicly display and distribute the photographs, videos, floor plans, and other media solely for the marketing and sale of the property for which they were created.

The media is provided under a single-use license and may not be copied, duplicated, edited, altered, manipulated, or used to create derivative works without the prior written consent of Seven Roads Media.

This includes, but is not limited to, virtual staging, virtual renovations, decluttering, AI-generated twilight conversions, grass replacement or enhancement, sky replacements, object removal or addition, photo-to-video generation, image animation, AI image enhancement, generative AI modifications, filters, color grading, or any other visual alteration, whether performed manually or through artificial intelligence or other automated software.

The media may not be uploaded to or processed by any artificial intelligence (AI) platform, generative AI service, or machine learning system for the purpose of creating modified, derivative, or new content without the prior written consent of Seven Roads Media.

These and other enhancement services are available directly through Seven Roads Media to ensure consistency, quality, and compliance with our production and brand standards.

The photographs, videos, floor plans, and other media may not be sold, transferred, licensed, or provided to any third party without the express written consent of Seven Roads Media.

SMS Messaging Terms & Conditions

By providing your mobile phone number through our website, booking forms, or other communication channels, you consent to receive text messages from Seven Roads Media regarding your account and services.

These messages may include: Appointment confirmations, Appointment reminders, Order updates, Delivery notifications, Customer service communications, Billing notifications, Occasional promotional offers or service announcements (only if you've opted in)

Message frequency varies depending on your interactions with us. Message and data rates may apply according to your mobile carrier's plan.

You can opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message and will no longer receive SMS communications unless you opt in again.

For assistance, reply HELP, call us at (413) 414-5704, or email hello@sevenroadsrealestate.com.

Wireless carriers are not liable for delayed or undelivered messages.

Seven Roads Media ("Seven Roads," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us.

Information We Collect: Name, Email address, Phone number, Brokerage information, Property addresses, Billing information, Order history, Website usage information through cookies and analytics

How We Use Your Information

We use your information to: Schedule appointments, Deliver services, Communicate regarding your orders, Provide customer support, Process payments, Improve our website and services, Send marketing communications if you've chosen to receive them.

SMS Consent

If you choose to receive SMS messages from Seven Roads Media: Your phone number will only be used for communications you've agreed to receive., SMS consent is never shared with third parties or affiliates for marketing purposes.

Information Sharing: We do not sell your personal information.

We may share limited information with trusted service providers that help us operate our business, such as: Payment processors, Scheduling platforms, CRM providers, Cloud storage providers, Email and SMS communication services

These providers are only permitted to use your information to perform services on our behalf.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance your browsing experience.

You can disable cookies through your browser settings if you prefer.

Your Rights

You may request to: Access your personal information, Correct inaccurate information, Delete your information where applicable, Opt out of marketing communications

If you have questions about this Privacy Policy or your personal information, contact us:

Seven Roads Media

Email: hello@sevenroadsrealestate.com

Phone: (413) 414-5704