SEVEN ROADS
MEDIA

At Seven Roads Real Estate Media, we prioritize safety and professionalism in all our services. We are covered under a $2 million general business liability policy, which can be provided upon request or written for a specific job, client, or agency. Additionally, our drone operators are licensed by the FAA. Our team carefully assesses each job to determine if there are any safety risks due to weather conditions, proximity to airports, or other factors. We reserve the right to refuse service if necessary to ensure the safety of our team and clients. Please note that if one or more provisions in our agreement are found to be invalid, illegal, or unenforceable, the remaining provisions will not be affected. Any necessary revisions to the provisions will be made only to the extent required to make them enforceable. We are committed to providing high-quality real estate media services while maintaining a safe and secure working environment.

Our operation hours are Monday through Friday from 8:30am to 5:00pm. We do offer limited appointments on Saturday and Sunday from 10am - 2pm. Our team will check messages occasionally after hours, and will respond as soon as possible.

At Seven Roads Media, we pride ourselves on working with highly skilled and experienced photographers and videographers. Our team members possess the following qualifications and training: Industry Experience: Our photographers and videographers have a background in the real estate industry, ensuring they understand the specific needs and requirements of property marketing. Professional Training: Our team members have undergone extensive training in photography, videography, and editing techniques to deliver high-quality and visually appealing content. Technical Expertise: Our photographers and videographers are proficient in using the latest equipment, software, and technology, such as drones, Matterport 3D cameras, and professional editing tools. Continuous Learning: We encourage and support our team members in staying up-to-date with the latest trends and advancements in the real estate media industry through workshops, seminars, and online courses. Quality Assurance: Our team follows strict guidelines and best practices to ensure that the media we produce meets the highest standards of quality and professionalism. By working with Seven Roads Media, you can trust that our photographers and videographers have the necessary skills, expertise, and dedication to create exceptional real estate visuals that effectively showcase your property and attract potential buyers or renters.

Our company has been in the real estate media industry since 2017. Over the years, we have continued to grow and innovate, staying current with the latest trends and technologies to better serve our clients.

To contact your photographer, you can reach out to our customer support team. They will help facilitate communication between you and the photographer assigned to your project. You can contact our customer support team via email, phone (call/text), or through the contact form on our website. If you have any specific requests or concerns, they will make sure to address them and relay the information to the photographer. This ensures a smooth and efficient communication process, allowing our team to provide you with the best possible service.

Seven Roads Media is dedicated to providing high-quality real estate media services to help you showcase your property listings effectively. Here are several reasons why you should consider choosing us: Professional Expertise: Our team consists of skilled photographers, videographers, and editors with extensive experience in the real estate industry, ensuring that we capture and deliver top-notch visuals for your listings. State-of-the-art Technology: We utilize advanced equipment and techniques, such as aerial photography, 3D virtual tours, and 2D floor plans, to create visually engaging content that appeals to potential buyers and renters. Timely Delivery: We understand the importance of time in the real estate market, which is why we strive to provide quick turnaround times for our services without compromising on quality. Customer Satisfaction: We value our clients and work closely with you to understand your unique needs and preferences, ensuring that our services align with your goals and expectations. Flexible Pricing and Offers: We offer competitive pricing and various discount options, including referral credits and potential discounts for bulk or recurring bookings, to cater to different budgets and requirements. By choosing Seven Roads Media, you can be confident that you'll receive professional, efficient, and reliable real estate media services to help you stand out in the competitive real estate market. We don't just take pictures, we are dedicated to function as an extension of your team!

Absolutely, we can provide examples of our previous work. We take pride in the work we've done and have many examples available for viewing on our website. Additionally, you can view our portfolio on our social media platforms, where we regularly update with our latest projects. As for references, we believe that the best references come from our satisfied clients. You can find testimonials and ratings from our clients in our Google Reviews. We maintain a high level of customer satisfaction, and these reviews reflect our commitment to excellence. Please take a moment to browse through them to get an idea of the quality of service we provide.

Seven Roads Real Estate Media is based in Springfield, Massachusetts, and primarily serves the surrounding areas in Massachusetts and Connecticut. However, our service area may extend beyond this region depending on the project's specific requirements and availability. To confirm whether we can provide services in your location, please contact our customer support team with your property's address or the area you're interested in. They will be happy to provide you with more information about our coverage and any potential travel fees or charges that may apply for locations outside our standard service area.

Seven Roads Real Estate Media stands out in the industry due to several factors that set us apart from our competitors: Comprehensive Services: We offer a wide range of real estate media services, including professional photography, videography, 3D tours, and floor plans, to provide a one-stop solution for your property marketing needs. Expertise and Experience: Our skilled team of photographers, videographers, and editors has extensive experience in the real estate industry, ensuring that we capture and deliver high-quality visuals that appeal to potential buyers and renters. Advanced Technology: We utilize state-of-the-art equipment and techniques, such as aerial drone photography, Matterport 3D tours, and 2D floor plans, to create visually engaging and immersive content that showcases properties effectively. Commitment to Quality: We are dedicated to delivering exceptional results by paying close attention to detail and ensuring that every aspect of our work meets the highest standards of quality and professionalism. Customer-Centric Approach: We value our clients and work closely with you to understand your unique needs and preferences. Our focus on customer satisfaction ensures that we deliver services that align with your goals and expectations. Timely Delivery: We understand the importance of time in the real estate market and strive to provide quick turnaround times for our services without compromising on quality. Competitive Pricing and Offers: We offer flexible pricing options, referral credits, and potential discounts for bulk or recurring bookings to cater to various budgets and requirements. By choosing Seven Roads Real Estate Media, you can be confident that you will receive a professional, efficient, and reliable real estate media service that will help you stand out in the competitive real estate market.

At Seven Roads Media, we appreciate your support and love it when you spread the word about our services. Our referral program allows you to earn a $50 credit for each agent you refer, and they'll receive a $50 credit for their first shoot as well! Here's how it works: Invite Friends: Share your referral code with friends, colleagues, agents in your office, co-broke agents, or anyone looking to level up their real estate media through email, text, or social media. Earn Credit: When you refer someone, they will get $50 off their first order, and you'll receive a $50 credit applied to your account for your next order. Repeat: Keep referring friends and colleagues! The more you share, the more you earn! It's an excellent way to spread the love and help others experience the high-quality services we provide at Seven Roads Media while earning valuable credits for yourself.

To ensure a smooth and efficient photography or filming session, it's essential to have the property ready for our team's arrival. When your appointment is confirmed, you will receive a "Home Prep Guide" with helpful tips for property preparation. It's your responsibility to communicate with property owners and arrive 20-30 minutes before the scheduled appointment to turn on lights, declutter, remove cars from driveways, and complete any other necessary tasks. Please note that Seven Roads Media is not responsible for moving, altering, or changing objects within the property. Our team may make minor adjustments at their discretion, but we do not offer furniture moving, home staging, or cleaning services. The property will be photographed or filmed "as-is." Additionally, we are not responsible for securing doors, windows, or other access points, turning off lights, or fireplaces before our departure. Proper property preparation helps ensure a successful session and the best possible results for your real estate media needs.

While it's not strictly necessary for you to be present during the shoot, we strongly recommend it. Your presence allows you to provide immediate feedback and ensures that we capture the property from the angles and perspectives that best align with your vision. It also provides an opportunity for you to point out specific features of the property you'd like us to emphasize. However, if you're unable to be present, we're more than capable of conducting the shoot based on your prior instructions and our professional judgement.

We generally don't require a deposit to secure a booking. However, if an agent requests a rain date, we do require a $100 deposit. An invoice will be sent to you to secure the requested rain date. If the shoot proceeds on the originally scheduled date, the $100 deposit will be credited to the agent's account, effectively serving as a pre-payment towards the service. If for any reason the shoot does not take place on the originally scheduled date, the agent forfeits the $100 deposit. This policy is in place because our schedule is often very busy. When we reserve a slot, we potentially turn away other bookings. The deposit ensures that we can manage our schedule effectively, maximizing availability for all our clients.

If a reshoot is required due to reasons such as the property not being ready, changes to the decor, or additional photos/videos beyond the scope of the original work, a fee of $99 may be applied at the discretion of Seven Roads Media. Proper property preparation and clear communication about the desired scope of work can help avoid the need for reshoots and additional fees. Our goal is to provide high-quality real estate media services that meet your needs the first time around.

Booking a new real estate media shoot is easy and convenient for real estate agents. To get started, simply follow these steps: Visit our website and look for the "Book Now" buttons that are strategically placed throughout the site. These buttons can be found on our homepage, service pages, and contact page. Click on the "Book Now" button, which will direct you to our secure online booking form. Fill out the required information in the booking form. This includes your contact information, property details, preferred date and time for the shoot, and any additional services or special requests that you may have. Once you have filled out the form, review your entries to ensure all the information is accurate. If everything is in order, click on the "Submit" button to send your booking request. After submitting the form, our team will review your request and get in touch with you within 24 hours to confirm the booking details and availability. If necessary, we will work with you to find a suitable date and time for the shoot. Upon confirmation, we will send you an email and text with all the necessary information, including a booking reference number, an invoice for the shoot, and any specific instructions or guidelines for the day of the shoot. By using our online booking form accessible through the "Book Now" buttons on our website, real estate agents can quickly and easily schedule a professional real estate media shoot tailored to their specific needs.

We understand that unforeseen circumstances may arise, and we strive to be as flexible as possible when it comes to rescheduling appointments. If you need to postpone or cancel an appointment, please review the following guidelines based on our terms of service: Scheduling: Appointments can be scheduled through our online booking system, and our team will make every effort to schedule appointments at the most favorable time of day, taking into consideration weather conditions. However, it is the client's responsibility to ensure favorable conditions at the scheduled time. Seven Roads Real Estate Media reserves the right to modify or reschedule appointments as necessary to best serve our client network. In such cases, proper notice will be given through phone, text, or email. Cancellations and Rescheduling: If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice to avoid any fees. Cancellations with less than 24 hours' notice will incur a fee equal to 25% of the total invoice. No-Show Policy: Appointments that are missed without prior notification, or "no-shows," will be subject to a fee equal to 25% of the total invoice. A "no-show" is defined as 30 minutes past the scheduled appointment time. To cancel or reschedule an appointment, please contact us as soon as possible through phone, text, or email. By providing sufficient notice, we can work together to find a suitable date and time for your real estate media shoot.

The typical duration of a photo/video shoot for a property can vary greatly depending on the size of the property, the number of rooms, and the specific requests of the client. However, a standard shoot generally ranges from 30 minutes to two hours. In some cases, particularly for larger properties or more detailed shoots, it may extend beyond two hours. The more prepared and staged the home is, the more efficiently we can complete the shoot. We strongly suggest that the agent arrives 10-15 minutes before our photographer. This provides time to do a final walkthrough, ensure the house is photo-ready, and discuss any specific shots or angles you want to capture. This preparation can significantly streamline the process and help ensure you're fully satisfied with the final results.

We offer limited weekend appointments on Saturday and Sunday from 10am to 2pm. Please be advised that there is a weekend convenience fee of $50.

While we always recommend scheduling photo/video shoots as far in advance as possible to ensure availability, we understand that sometimes circumstances require a quicker turnaround. Depending on our schedule and availability, we can often accommodate shoots with just a few hours notice. However, we encourage reaching out to us as soon as you know your needs to ensure we can best accommodate your request. You can check our availability by clicking the Book Now button. If you don't see a time slot that works for you, shoot us a text or phone call and we will see if we can fit you in!

At Seven Roads Media, we strive to minimize travel expenses for our clients. We do not charge for mileage unless the round trip distance exceeds 15 miles. If that occurs, a fee of $0.65 per mile will be added for one way, in addition to the total cost of the appointment. Travel costs are calculated based on the location of our photographers, whether that be their residence or our office in Springfield, Massachusetts. We schedule our team efficiently to keep travel expenses as low as possible. Regarding parking fees, we always seek the most cost-effective option. If any parking fees are incurred during the appointment, the client will be billed directly for the associated charges. Our goal is to provide high-quality real estate media services while keeping costs reasonable for our valued clients.

For our services, full payment is required upon delivery of the media at the time of download. To access and download the media in the property gallery, payment must be made first. Brokerage partners may be eligible for scheduled invoices. Please note that overdue payments may be subject to a $25 per week late fee at our discretion. If a payment is overdue for more than one month, an additional $100 per month or a 10% per month late fee may be applied, also at our discretion.

You have the flexibility to apply your account balance or credits during the payment process. Here's how it works: When you click on the "Pay Now" button for their order, you will see two options if you have any credits or account balance available. The first option is to apply the available credits or account balance towards the total cost of the order. The second option is to pay the full amount directly through the payment processor without using the credits or account balance. If you do not have any credits or account balance, the system will automatically direct you to pay through the payment processor. This feature ensures that you have the flexibility to choose how you want to pay for the services, either by applying your available credits or paying directly through the payment processor.

At Seven Roads Real Estate Media, we do not offer refunds for any purchases. All sales are final, and we do not provide money-back guarantees. However, if an appointment is canceled and payment has already been made, the client may be eligible for credit on their account, including retainers. If you are unhappy with your media, we encourage you to contact our office directly at (413) 414-5704. Our goal is to provide high-quality real estate media services and work with you to address any concerns you may have.

We understand that clients with multiple properties or ongoing projects may benefit from special pricing. While discounts for bulk or recurring bookings may vary depending on the specific services and the volume of bookings, we often offer customized pricing plans to accommodate such needs. To inquire about discounts for bulk or recurring bookings: Contact our customer support team through the designated communication channel (e.g., email, phone, or chat) available on our website or in your order confirmation email. Provide information about the number of properties or projects you have, the services you require, and the frequency of bookings. Our team will evaluate your request and provide you with a tailored pricing plan or discount options based on your needs. Please note that discounts and pricing plans may be subject to change or availability and are at the discretion of our company.

At Seven Roads Media, our pricing includes an editing fee that covers standard retouching for your photos. However, if you require additional Photoshop editing beyond the standard retouching, there will be an additional fee of $10 per photo. We strive to deliver high-quality, professionally edited images that meet your needs while offering options for any specialized editing requests you may have.

Yes, we can definitely accommodate specific retouching requests, including sky replacement or grass repair. These services are included as part of our 42 and 60 photo packages, as well as our Pro and Plus bundles. For our lower-tier packages, these specific retouching services are not included by default. However, agents can choose to add these services for an additional fee of $29. This ensures that every client has the ability to customize their package to best meet their needs and expectations for their property's media.

Short form vertical videos are mobile-optimized videos with a vertical aspect ratio, typically 9:16, and a shorter duration, often under 60 seconds. They are designed for quick, easy consumption on smartphones and social media platforms. There are several platforms where you can post short form vertical videos, including: Instagram (Reels) TikTok Snapchat (Spotlight) YouTube (Shorts) Facebook (Stories) LinkedIn (Stories) Pinterest (Idea Pins)

At Seven Roads Real Estate Media, we offer floor plans and square footage estimates as a helpful overview of a property's layout. However, please note that these plans are approximate and not intended as a precise measuring tool. While we use third-party tools to create our floor plans, we do not guarantee their accuracy. Our floor plans are artistic sketches and should be used for illustrative purposes. In the case of Zillow 3D Tours, they are subject to the terms and conditions set forth by Zillow. For our Floor Plans, they have an accuracy range of 93-97%. Our goal is to provide a valuable visual representation of the property layout while emphasizing that the plans should be used for illustrative purposes only.

At Seven Roads Real Estate Media, all services produced by us, as well as any related rights, including copyrights and ownership rights, remain our sole and exclusive property. We grant clients a limited license to publicly display and distribute the photographs and videos solely for promotional advertising purposes directly related to the sale of the property. The photographs and videos are provided as a single-use license and may not be duplicated, edited, altered, or manipulated in any way without our consent. Additionally, the photographs and videos may not be sold to any third party without the express consent of Seven Roads Real Estate Media. We are committed to delivering high-quality media while ensuring the proper use and protection of our intellectual property.

Our Plus Package includes a 2-3 minute edit. Videos longer than 3 minutes will be invoiced at $100/minute. This additional charge is due to the time, effort, and resources required for the editing process. This includes the time spent cutting, adjusting, color grading, sound editing, and adding special effects or transitions.

We understand the value of an accurate floor plan, and are able to make quick adjustments such as: Change labels Rotate labels Move labels Resize text Toggle on/off dimensions Add a free text label Adjustments beyond the above listed edits are subject to the policies of third-party vendors, however, we will do our best to accommodate changes.

At Seven Roads Real Estate Media, we strive to deliver your assets promptly. You can expect to receive photography within 24 hours of the appointment time, while real estate video production is typically delivered within 2-5 business days. We provide your deliverables through our user-friendly online platform or via a Dropbox link, ensuring a seamless and convenient experience for you to access and share your real estate media assets.

We value your feedback and want to ensure your satisfaction with our services. If you have any concerns or would like to provide feedback about the media you received, please follow these steps: Contact our customer support team through the designated communication channel (e.g., email, phone, or chat). You can usually find this information on our website or in your order confirmation email. Provide specific details about your concerns or feedback, including the order number, property address, and the particular media files you would like to discuss. Attach any relevant files, screenshots, or examples to help us better understand your concerns. Our team will review your feedback and work with you to address any issues or concerns. We may offer revisions, additional services, or other solutions based on the nature of your feedback. We strive to provide the highest quality media services and appreciate your input to help us continually improve.

At Seven Roads Media, we pride ourselves on delivering high-quality media services promptly to meet your requirements. We are pleased to offer next morning delivery for photos. We understand the importance of quick turnaround times and aim to provide high-quality images promptly to meet your needs. With next morning delivery, you can expect to receive your professionally edited photos by the following morning after your appointment, allowing you to showcase your property as soon as possible. Please note that additional fees may apply for this expedited service. Our standard turnaround time starts once the appointment is complete. For video services, you can expect a turnaround time of approximately 48 to 72 hours. In the case of 2D Floor Plans, 3D Tours, and enhanced editing, the turnaround time is generally under 48 hours. Our goal is to provide top-notch media services while ensuring timely delivery to cater to your needs.

At Seven Roads Media, the final versions of videos submitted are considered final, and revisions will not be accepted unless an error has been made on our part. Music choices are also final. If you, as the client, have requested that we choose the music, please note that we will not be held responsible if you are not satisfied with the selection. In the event that changes need to be made after the final video has been sent, a charge of $75 per hour will apply. Our goal is to deliver high-quality, professionally edited videos that meet your needs and preferences, and we encourage clear communication throughout the process to ensure satisfaction with the final product.

Absolutely, we understand that our clients have varied needs for their photos. As such, we provide both high-resolution/print-quality photos and lower-resolution photos optimized for MLS and web use. After your payment is processed, you will receive a link where you can download your media. You can choose to download the high-resolution images, the web-optimized images, or both, depending on your needs. This way, you have the flexibility to use your images across a wide range of platforms and mediums.

We reserve the right to exercise creative liberty in the composition and selection of shots, including the number of photos per room, unless the client provides specific instructions in advance. If you require additional photos or changes in angle, please note that an additional fee for a second visit to the property may apply. We strive to capture the best possible images of your property while accommodating any special requests or preferences you may have.

Seven Roads Media typically retains media files for a period of 6 months. After this time, the files may be permanently deleted from our servers. We recommend that clients download and save their media files to a secure location as soon as they receive them to ensure they have access to the files for future use. If you have any concerns or need assistance with accessing your files, please don't hesitate to contact our customer support team.

To download your media, simply visit the download page in your account, where all your media files are available. You should have also received a completion email with the necessary details. Please note that payment is required before you can download the files. To access your account and download your media, log in at https://seven-roads-real-estate.aryeo.com/portal